Your account(s) with FXCM Markets Limited will be transferred to FXCM Markets LLC during the weekend of November 4th, 2022, at which time the below Privacy Policy will apply to your account. For further information please see Transfer Information.
FXCM (or "we", "us") respects your right to privacy. This Privacy Policy ("Policy") applies to personal information that we collect through this website as well as any other related sites and applications. This Policy does not apply to websites operated by other organizations and other third parties. The Policy also applies to personal information that we collect when you use or interact with our services through any correspondence made with us by phone, e-mail or otherwise. The Policy aims to inform you about the type of information we gather, who we share it with, what we use it for, how we keep it secure and what your data privacy rights are.
Where we reference "electronic communication", this communication method means any transfer of text, voice or image message which can be stored in the network or in the recipient's terminal equipment until it is collected by the recipient. It includes methods such as e-mail and instant messaging.
If you have any questions or concerns about our use of your personal information, please contact us.
The personal information that we may collect about you broadly falls into the following categories:
You are required to give us your identity, contact and financial data etc. by filling in forms or by corresponding with us by post, phone, electronic communication or otherwise. This includes personal information you provide when you:
In addition to the above, certain parts of our website may ask you to provide personal information voluntarily (for example, to subscribe to marketing communications from us, and/or to submit enquiries to us). The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
When you visit our website, we may collect certain information automatically from your device. In some countries this information may be considered personal information under applicable data protection laws.
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (for example, country or city-level location) and other technical information. We may also collect information about how your device has interacted with our website and electronic communication, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors.
Some of this information may be collected using cookies and similar tracking technology. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.
From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
We use the information we receive from these third parties to enhance the services we provide to you, such as providing curated content that is relevant to services we provide you or topics you are interested in.
We may disclose your personal information to the following categories of recipients:
Our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect vital interests.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
If you have questions about or need further information concerning the lawful basis on which we collect and use your personal information, please contact us.
Type of Data : Identity, Contact Details, National Identifier, Socio-demographic, Transactional, Financial, Contractual, Documentary Data, Communications with you
Purpose |
---|
On-boarding you as a new client |
Setting up and providing access to your trading account |
Delivering our products and services |
Facilitating your withdrawals, deposits and funds transfer |
Responding to your queries via chat, electronic communication and phone |
Type of Data : Transactional, Financial, Contractual, Technical, Locational, Usage Data
Purpose |
---|
Managing our risk exposure and financial position |
Stress testing our systems and controls |
Reviewing and improving our processes |
Carrying out audits |
To collect and recover money that is owed to us |
Test new products and services |
Establish relationships with other companies that provide services to you |
Type of Data : Transactional, Financial, Identity
Purpose |
---|
To detect, investigate, report, and seek to prevent financial crime |
To manage risk for us and our customers |
To be compliant with applicable laws and regulations |
To respond to complaints and seek to resolve them |
Assessing your profile before and during our relationship with you |
Submitting information to regulators as necessary for investigatory purposes |
Type of Data : Contact, Consents, Locational, Technical, Behavioural, Communications
Purpose |
---|
Develop and carry out marketing activities |
To provide advice or guidance about our products and services |
We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.In particular, we:
Some of the cookies that FXCM sets when you visit any of our websites are essential to the working functionality of the site. Without these cookies, you would not be able to chat online, fill out a trading application, or deposit funds. Performance cookies are another type of cookies FXCM uses to provide with you a better user experience and to improve how content on our website is presented. Marketing cookies are also set usually by third party advertising networks to ensure we are providing you with targeted adverts more relevant to you and your interests. If you do not want to receive non-mandatory cookies, you can manage your preferences here.
Subject to certain conditions, we may transfer your personal information to a third party in a third country for further processing in accordance with the purposes set out in this Privacy Policy. In these circumstances we will ensure that your privacy rights are adequately protected by appropriate technical, organisation, contractual or other lawful means. These include putting in place data transfer agreements for transfers of personal information between our group companies, which require all group companies to protect personal information they handle. We have implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.
Your personal information will be retained for as long as it is necessary to carry out the purposes set out in this Privacy Policy (unless longer retention is required by law). However, we will not retain any of your personal information beyond this period and the retention of your personal information will be subject to periodic review. We may keep an anonymised form of your personal information, which will no longer refer to you without time limits.
Subject to certain conditions, individuals are provided with data protection rights, including:
If you wish to exercise any of these rights, please contact us at [email protected]. Please note that you may be required to prove your identity for us to service you.
We may update this Policy from time to time in response to changing legal, technical or business developments. When we update our Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this Policy was last updated by checking the "last updated" date displayed at the top of this Policy.
Questions, comments and requests regarding your data or this privacy policy are welcomed and should be addressed to us at [email protected].
FXCM EU LTD (or "we", "us", "FXCM") respects your right to privacy. This Privacy Policy ("Policy") applies to personal information that we collect through our website at FXCM Affiliates as well as any other related sites and applications. This Policy does not apply to websites operated by other organizations and other third parties. The Policy also applies to personal information that we collect when you use or interact with our services through any correspondence made with us by phone, e-mail or otherwise. The Policy aims to inform you about the type of information we gather, who we share it with, what we use it for, how we keep it secure and what your data privacy rights are.
If you have any questions or concerns about our use of your personal information, please contact us.
FXCM is a provider of online foreign exchange (FX) trading, CFD trading, spread betting and related services. FXCM is headquartered in the UK, and has offices, partners, and affiliates in the major financial centres of the world. For more information about FXCM, please see the "About FXCM" section of our website.
The personal information that we may collect about you broadly falls into the following categories:
You may give us your identity, contact and financial data etc. by filling in forms or by corresponding with us by post, phone, e-mail or otherwise. This includes personal information you provide when you:
In addition to above, certain parts of our website may ask you to provide personal information voluntarily (for example, we may ask you to provide your contact details in order to subscribe to marketing communications from us, and/or to submit enquiries to us). The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
When you visit our website, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area (EEA), this information may be considered personal information under applicable data protection laws.Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (for example, country or city-level location) and other technical information. We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors.
Some of this information may be collected using cookies and similar tracking technology. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.
From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
We use the information we receive from these third parties to enhance the services we provide to you, such as providing curated content that is relevant to services we provide you or topics you are interested in.
We may disclose your personal information to the following categories of recipients:
Our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect vital interests.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the lawful basis on which we collect and use your personal information, please contact us.
Type of Data : Identity, Contact Details, Socio-demographic, Transactional, Financial, Contractual, Documentary Data, Communications with you
Purpose | ||||
---|---|---|---|---|
On-boarding you as a new Marketing Vendor | ||||
Delivering our products and services | ||||
Facilitating your payments | ||||
Responding to your queries via chat, e-mail and phone | ||||
Lawful Basis | ||||
( for processing including basis of legitimate interest ) | ||||
Performance of a contract with you |
Type of Data : Transactional, Financial, Contractual, Technical, Locational, Usage Data
Purpose | ||||
---|---|---|---|---|
Reviewing and improving our processes | ||||
Carrying out audits | ||||
To collect and recover money that is owed to us | ||||
Test new products and services | ||||
Establish relationships with other companies that provide services to you | ||||
Lawful Basis | ||||
( for processing including basis of legitimate interest ) | ||||
Performance of a contract with you | ||||
Legal obligation | ||||
Legitimate interest - Complying with rules and guidance from regulators | ||||
Being efficient in the way we conduct our business | ||||
To be innovative and develop new products tailored to our clients' needs |
Type of Data : Transactional, Financial, Identity
Purpose | ||||
---|---|---|---|---|
To detect, investigate, report, and seek to prevent financial crime | ||||
To manage risk for us and our customers | ||||
To be compliant with applicable laws and regulations | ||||
To respond to complaints and seek to resolve them | ||||
Assessing your profile before and during our relationship with you | ||||
Submitting information to regulators as necessary for investigatory purposes | ||||
Lawful Basis | ||||
( for processing including basis of legitimate interest ) | ||||
Public interest that is set out in law | ||||
Legal obligation | ||||
Legitimate interest - Complying with rules and guidance from regulators | ||||
To prevent fraud, money laundering, financial crime and safeguard public interest |
Type of Data : Contact, Consents, Locational, Technical, Behavioural, Communications
Purpose | ||||
---|---|---|---|---|
Develop and carry out marketing activities | ||||
To provide advice or guidance about our products and services | ||||
Lawful Basis | ||||
( for processing including basis of legitimate interest ) | ||||
Legitimate interest - Learn and understand what our clients' needs are. | ||||
To be innovative and develop new products. | ||||
To explore new market segments and develop products of their interest. |
We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.In particular, we:
Some of the cookies that FXCM sets when you visit any of our websites are essential to the working functionality of the site. Without these cookies, you would not be able to chat online, fill out a trading application, or deposit funds. Performance cookies are another type of cookies FXCM uses to provide with you a better user experience and to improve how content on our website is presented. Marketing cookies are also set usually by third party advertising networks to ensure we are providing you with targeted adverts more relevant to you and your interests. If you do not want to receive non-mandatory cookies, you can manage your preferences here.
Subject to certain conditions, we may transfer your personal information to a third party in countries outside the EEA for further processing in accordance with the purposes set out in this Privacy Policy. In these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organisation, contractual or other lawful means. These include putting in place data transfer agreements for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection law. We have implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.
Your personal information will be retained for as long as it is necessary to carry out the purposes set out in this Privacy Policy (unless longer retention is required by law). However, we will not retain any of your personal information beyond this period and the retention of your personal information will be subject to periodic review. We may keep an anonymised form of your personal information, which will no longer refer to you without time limits, to the extent that we have a legitimate and lawful interest in doing so.
In some instances, our use of your personal information may result in automated decisions being taken (including profiling) that legally affect you or similarly significantly affect you. Automated decisions mean that a decision concerning you is made automatically on the basis of a computer determination (using software algorithms), without our human review.
When we make an automated decision about you, you have the right to contest the decision, to express your point of view, and to require a human review of the decision. You can exercise this right by visiting the dedicated page here. Please note that you may be required to prove your identity for us to service you.
Subject to certain conditions, data protection law provides individuals with rights, including the right to: access, rectify, withdraw consent, erase, restrict, transport, and object to the processing of, their personal information. Individuals also have the right to lodge a complaint with the relevant information protection authority if they believe that their personal information is not being processed in accordance with the law. Further information about your rights is set out below:
If you wish to exercise any of these rights, please visit the dedicated page here. Please note that you may be required to prove your identity for us to service you. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We may update this Policy from time to time in response to changing legal, technical or business developments. When we update our Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this Policy was last updated by checking the "last updated" date displayed at the top of this Policy.
Questions, comments and requests regarding your data or this privacy policy are welcomed and should be addressed to us in writing at:
Units 310, 312 and 315, the NBC Building, 33 Neas Engomis Street, 2409 Engomi, Nicosia, Cyprus or e-mail [email protected].
Forex Capital Markets Limited (or "we", "us", "FXCM") respects your right to privacy. This Privacy Policy ("Policy") applies to personal information that we collect through our website at FXCM Affiliates as well as any other related sites and applications. This Policy does not apply to websites operated by other organisations, affiliates and other third parties. The Policy also applies to personal information that we collect when you use or interact with our services through any correspondence made with us by phone, electronic -mail or otherwise.The Policy aims to inform you about the type of information we gather, who we share it with, what we use it for, how we keep it secure and what your data privacy rights are.
Where we reference "electronic mail", this communication method means any text, voice, sound or image message sent over a public electronic communications network which can be stored in the network or in the recipient's terminal equipment until it is collected by the recipient. It includes methods such as e-mail and instant messaging.
If you have any questions or concerns about our use of your personal information, please contact us.
FXCM is a provider of online foreign exchange (FX) trading, CFD trading, spread betting and related services. FXCM is headquartered in the UK, and has partners and affiliates in the major financial centres of the world. For more information about FXCM, please see the "About FXCM" section of our website.
The personal information that we may collect about you broadly falls into the following categories:
You are required to give us your identity, contact and financial data etc. by filling in forms or by corresponding with us by post, phone, electronic -mail or otherwise. This includes personal information you provide when you:
In addition to the above, certain parts of our website may ask you to provide personal information voluntarily (for example, to subscribe to marketing communications from us, and/or to submit enquiries to us). The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
When you visit our website, we may collect certain information automatically from your device. In some countries, including the United Kingdom (UK) and countries in the European Economic Area (EEA), this information may be considered personal information under applicable data protection laws.
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (for example, country or city-level location) and other technical information. We may also collect information about how your device has interacted with our website and electronic mail, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors.
Some of this information may be collected using cookies and similar tracking technology. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.
From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
We use the information we receive from these third parties to enhance the services we provide to you, such as providing curated content that is relevant to services we provide you or topics you are interested in.
We may disclose your personal information to the following categories of recipients:
Our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect vital interests.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the lawful basis on which we collect and use your personal information, please contact us.
Type of Data : Identity, Contact Details, National Identifier, Socio-demographic, Transactional, Financial, Contractual, Documentary Data, Communications with you
Purpose | ||||
---|---|---|---|---|
On-boarding you as a new client | ||||
Setting up and providing access to your trading account | ||||
Delivering our products and services | ||||
Facilitating your withdrawals, deposits and funds transfer | ||||
Responding to your queries via chat, electronic mail and phone | ||||
Lawful Basis | ||||
( for processing including basis of legitimate interest ) | ||||
Performance of a contract with you (the client) |
Type of Data : Transactional, Financial, Contractual, Technical, Locational, Usage Data
Purpose | ||||
---|---|---|---|---|
Managing our risk exposure and financial position | ||||
Stress testing our systems and controls | ||||
Reviewing and improving our processes | ||||
Carrying out audits | ||||
To collect and recover money that is owed to us | ||||
Test new products and services | ||||
Establish relationships with other companies that provide services to you | ||||
Lawful Basis | ||||
( for processing including basis of legitimate interest ) | ||||
Performance of a contract with you (the client) | ||||
Legal obligation | ||||
Legitimate interest - Complying with rules and guidance from regulators | ||||
Being efficient in the way we conduct our business | ||||
To be innovative and develop new products tailored to our clients' needs |
Type of Data : Transactional, Financial, Identity
Purpose | ||||
---|---|---|---|---|
To detect, investigate, report, and seek to prevent financial crime | ||||
To manage risk for us and our customers | ||||
To be compliant with applicable laws and regulations | ||||
To respond to complaints and seek to resolve them | ||||
Assessing your profile before and during our relationship with you | ||||
Submitting information to regulators as necessary for investigatory purposes | ||||
Lawful Basis | ||||
( for processing including basis of legitimate interest ) | ||||
Public interest that is set out in law | ||||
Legal obligation | ||||
Legitimate interest - Complying with rules and guidance from regulators | ||||
To prevent fraud, money laundering, financial crime and safeguard public interest |
Type of Data : Contact, Consents, Locational, Technical, Behavioural, Communications
Purpose | ||||
---|---|---|---|---|
Develop and carry out marketing activities | ||||
To provide advice or guidance about our products and services | ||||
Lawful Basis | ||||
( for processing including basis of legitimate interest ) | ||||
Legitimate interest - Learn and understand what our clients' needs are. | ||||
To be innovative and develop new products. | ||||
To explore new market segments and develop products of their interest. |
We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.In particular, we:
Some of the cookies that FXCM sets when you visit any of our websites are essential to the working functionality of the site. Without these cookies, you would not be able to chat online, fill out a trading application, or deposit funds. Performance cookies are another type of cookies FXCM uses to provide with you a better user experience and to improve how content on our website is presented. Marketing cookies are also set usually by third party advertising networks to ensure we are providing you with targeted adverts more relevant to you and your interests. If you do not want to receive non-mandatory cookies, you can manage your preferences here.
Subject to certain conditions, we may transfer your personal information to a third party in countries outside the UK or EEA for further processing in accordance with the purposes set out in this Privacy Policy. In these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organisational, contractual or other lawful means. These include putting in place data transfer agreements for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the UK in accordance with UK data protection law. We have implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.
Your personal information will be retained for as long as it is necessary to carry out the purposes set out in this Privacy Policy (unless longer retention is required by law). However, we will not retain any of your personal information beyond this period and the retention of your personal information will be subject to periodic review. We may keep an anonymised form of your personal information, which will no longer refer to you without time limits, to the extent that we have a legitimate and lawful interest in doing so.
In some instances, our use of your personal information may result in automated decisions being taken (including profiling) that legally affect you or similarly significantly affect you.
Automated decisions mean that a decision concerning you is made automatically on the basis of a computer determination (using software algorithms), without our human review.
We make automated decisions at account opening, where we check that the offered products or services are appropriate for you based on the information you provide to us. For example we may use information about your financial standing or socio-demographic information to assess whether you are appropriate and understand the risk involved when trading our products.
When we make an automated decision about you, you have the right to contest the decision, to express your point of view, and to require a human review of the decision. You can exercise this right by visiting the dedicated page here. Please note that you may be required to prove your identity for us to service you.
Subject to certain conditions, data protection law provides individuals with rights, including the right to: access, rectify, withdraw consent, erase, restrict, transport, and object to the processing of, their personal information. Individuals also have the right to lodge a complaint with the relevant information protection authority if they believe that their personal information is not being processed in accordance with the law. Further information about your rights is set out below:
If you wish to exercise any of these rights, please visit the dedicated page here. Please note that you may be required to prove your identity for us to service you. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We may update this Policy from time to time in response to changing legal, technical or business developments. When we update our Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this Policy was last updated by checking the "last updated" date displayed at the top of this Policy.
Questions, comments and requests regarding your data or this privacy policy are welcomed and should be addressed to us in writing at:
20 Gresham Street, 4th Floor, London EC2V 7JE, United Kingdom or e-mail [email protected].
Forex Capital Markets Limited is the controller of your personal information and is registered as a data controller with the UK Information Commissioner's Office under registration number Z6975990.
FXCM Australia Pty. Limited (or "we", "us", "FXCM") respects your right to privacy. This Privacy Policy ("Policy") applies to personal information that we collect through our website at FXCM Affiliates as well as any other related sites and applications. This Policy does not apply to websites operated by other organisations, affiliates and other third parties. The Policy also applies to personal information that we collect when you use or interact with our services through any correspondence made with us by phone, commercial electronic message or otherwise. The Policy aims to inform you about the type of information we gather, who we share it with, what we use it for, how we keep it secure and what your data privacy rights are.
Where we reference 'commercial electronic message", this communication method means any message sent by email, SMS, push notifications or instant message that offers, promotes or advertises goods, services or business.
If you have any questions or concerns about our use of your personal information, please contact us.
FXCM is a provider of online foreign exchange (FX) trading, CFD trading, and related services. FXCM is located in Australia, and has partners and affiliates in the major financial centres of the world. For more information about FXCM, please see the About FXCM section of our website.
The personal information that we may collect about you broadly falls into the following categories:
You are required to give us your identity, contact and financial data etc. by filling in forms or by corresponding with us by post, phone, electronic mail or otherwise. This includes personal information you provide when you:
In addition to the above, certain parts of our website may ask you to provide personal information voluntarily (for example, to subscribe to marketing communications from us, and/or to submit enquiries to us). The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
When you visit our website, we may collect certain information automatically from your device. The information may be considered personal information under applicable data protection laws.
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (for example, country or city-level location) and other technical information. We may also collect information about how your device has interacted with our website and commercial electronic message, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors.
Some of this information may be collected using cookies and similar tracking technology. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.
From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
We use the information we receive from these third parties to enhance the services we provide to you, such as providing curated content that is relevant to services we provide you or topics you are interested in.
We may disclose your personal information to the following categories of recipients:
Our purpose for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect vital interests.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
If you have questions about or need further information concerning how we collect and use your personal information, please contact us.
Type of Data : Identity, Contact Details, National Identifier, Socio-demographic, Transactional, Financial, Contractual, Documentary Data, Communications with you
Purpose |
---|
On-boarding you as a new client |
Setting up and providing access to your trading account |
Delivering our products and services |
Facilitating your withdrawals, deposits and funds transfer |
Responding to your queries via chat, electronic mail and phone |
Type of Data : Transactional, Financial, Contractual, Technical, Locational, Usage Data
Purpose |
---|
Managing our risk exposure and financial position |
Stress testing our systems and controls |
Reviewing and improving our processes |
Carrying out audits |
To collect and recover money that is owed to us |
Test new products and services |
Establish relationships with other companies that provide services to you |
Type of Data : Transactional, Financial, Identity
Purpose |
---|
To detect, investigate, report, and seek to prevent financial crime |
To manage risk for us and our customers |
To be compliant with applicable laws and regulations |
To respond to complaints and seek to resolve them |
Assessing your profile before and during our relationship with you |
Submitting information to regulators as necessary for investigatory purposes |
Type of Data : Contact, Consents, Locational, Technical, Behavioural, Communications
Purpose |
---|
Develop and carry out marketing activities |
To provide advice or guidance about our products and services |
We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.
In particular, we:
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Subject to certain conditions, we may transfer your personal information to a third party in countries outside Australia in accordance with the purposes set out in this Privacy Policy. In these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organisation, contractual or other lawful means. These include putting in place data transfer agreements for transfers of personal information between our group companies, which require all group companies to protect personal information they process from Australia in accordance with data protection law. We have implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.
Your personal information will be retained for as long as it is necessary to carry out the purposes set out in this Privacy Policy (unless longer retention is required by law). However, we will not retain any of your personal information beyond this period and the retention of your personal information will be subject to periodic review. We may keep an anonymised form of your personal information, which will no longer refer to you without time limits, to the extent that we have a legitimate and lawful interest in doing so.
Subject to certain conditions, data protection law provides individuals with rights, including the right to: access, rectify, withdraw consent, erase, restrict, transport, and object to the processing of, their personal information. Individuals also have the right to lodge a complaint with the relevant information protection authority if they believe that their personal information is not being processed in accordance with the law. Further information about your rights is set out below:
If you wish to exercise any of these rights, please visit the dedicated page here. Please note that you may be required to prove your identity for us to service you. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We may update this Policy from time to time in response to changing legal, technical or business developments. When we update our Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this Policy was last updated by checking the "last updated" date displayed at the top of this Policy.
Questions, comments and requests regarding your data or this privacy policy are welcomed and should be addressed to us at:
[email protected]
The information on this website is intended for FXCM Marketing Affiliates only.